How do I create a SecureVideo account?

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Details

This article illustrates the process for creating a SecureVideo account.

Answer

 

From the website

1. From the SecureVideo website, click on the "Create Account" button to navigate to the Create Account section. 

Arrow pointing to Create Account button

 

 

2. There are 2 plans, with plan details below the create buttons for that plan type: 

  • Trial: 2-week time-limited account for non-clinical testing. 
  • Unlimited: Unlimited sessions per user license.

 

 

3. The button should take you to the account creation page, which has a list of fields. After filling them out, click "Save". 

Fields required to create a SecureVideo account

  • Name: Enter your name as you would like it to appear on your account and on your session invitations.
  • E-Mail Address: Enter the email address you would like all system communications to go to.
  • Time Zone: Select your time zone; this is the time zone that your sessions schedule will be displayed in.
  • Phone Number Displayed to Participants: Enter the phone number that your patients can use to reach you. This number will be displayed at the bottom of your session invitation emails as well as on your waiting room page.
  • Checkbox: I have read and agree to SecureVideo.com's Terms & Conditions: Please read and confirm agreement.
  • Password: Enter a password that is at least 8 characters long. For security purposes, we also require that you use at least one uppercase letter, one lowercase letter, one number, and one of the following special characters: !,@,#, $, &, or *.

 

If you created a Value or Unlimited account, you will then be prompted to enter your credit card information. (We will keep this card on file for billing once the calendar month ends.) After filling that out, click on the checkbox next to "I have read and agree to SecureVideo's Terms & Conditions" and click "Save".

Credit card entry.

 

 

4. After clicking Save, you'll be taken to your account dashboard. Click on Install Zoom to make sure you're ready to hold sessions.

 Install Zoom button

 

If you'd like instructions, please see our support article How do I download and install the videoconferencing app?

 

 

 

From a trial account

1. While logged in, you should see a "Sign Up Now" button at the bottom of every page. Click on this.

Arrow pointing to Sign Up Now button

 

 

2. Scroll down to see the options for our two plans. Click a button to choose one. 

Choose plan button 

 

 

3. There will be a confirmation pop-up. Click "Confirm" to continue. 

Confirm pop up

 

 

4. You will then be prompted to enter your credit card information. (We will keep this card on file for billing once the calendar month ends.) After filling that out, click on the checkbox next to "I have read and agree to SecureVideo's Terms & Conditions" and click "Save".

Credit card entry.

 

5. After clicking Save, you'll be taken to your account dashboard. Click on Install Zoom to make sure you're ready to hold sessions.

 Install Zoom button

 

If you'd like instructions, please see our support article How do I download and install the videoconferencing app?

 

This article was last reviewed by our Support team on March 20, 2020.