Scheduling Error: You cannot have more than one Contact named...

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Published 09/27/2024 at 9:02pm UTC

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Details

When scheduling a session, if you see an error like, "You cannot have more than one Contact named..." (example below):

Example error: You cannot have more than one Contact named Iam Longname Demo. If you are trying to create a new contact, please use a unique name. If you want to invite or edit an Archived contact, you will first need to Unarchive them within the Contacts list.

 

 

There are a few possibilities.

 

Answer

 

 

Using Edge: Browser autofill covers SecureVideo's autofill

If you are using the Edge browser and have autofill enabled, you may be selecting the contact name from your browser's autofill instead of SecureVideo's. This will make SecureVideo treat the contact as if you are trying to create a new contact. Please use the "x" on the browser autofill to close it, and select the contact name from the SecureVideo autofill.

Arrow pointing at the x on the Edge autofill     Arrow pointing at SecureVideo's autofill

 

 

 

Using Firefox: Browser autofill covers SecureVideo's autofill

If you are using the Firefox browser and have autofill enabled, you may be selecting the contact name from your browser's autofill instead of SecureVideo's. This will make SecureVideo treat the contact as if you are trying to create a new contact. Please click on a blank spot on SecureVideo's autofill to dismiss Firefox's, and then you can select the contact name from SecureVideo's autofill as normal. 

Firefox: Arrow pointing at a blank spot on SecureVideo's autofill    Arrow pointing at contact on SecureVideo's autofill

 

 

 

Using Chrome: Ignore browser autofill

If you are using the Chrome browser and have autofill enabled, you may be selecting the contact name from your browser's autofill instead of SecureVideo's. Chrome's autofill only partially covers SecureVideo's autofill, so please be sure not to click on it.

 

Arrow pointing at SecureVideo's autofill, and an X on Chrome's autofill

 

 

Same name as archived contact

If you have invited this person before, but archived their contact record, their name will no longer appear in the autofill, but you will not be able to create another contact with the same name. To use the original record again, please see this support article to unarchive: Contacts: how to archive/unarchive a contact

 

 

This article was last reviewed by our Support team on September 27, 2024.